RETURN AND REFUNDS


Delivery

It is important to read our full Terms and Conditions here but to summarise, each time you buy from a seller on the Toast The Locals Marketplace, this creates a contract between the Buyer and Seller and as such the individual Seller's Returns Policy is applicable to that purchase. For this reason, we advise that all buyers select and choose their product carefully before buying. A Seller’s Returns Policy will be visible on the product advert. Where a Seller does not have a returns policy or it isn't visible, our Returns Policy (as outlined in our Terms and Conditions) applies.

Except to the extent that our Terms and Conditions expressly provide otherwise, the Seller is solely responsible for refunding purchasers of Products or Event tickets (as the case may be) in accordance with these Terms, all Applicable Laws and any other lawful terms and conditions of sale notified to the purchaser by the Seller during the purchase process. We are not responsible or liable for any refunds, errors in issuing refunds or lack of refunds by the Seller.


CHANGE OF MIND

We are unable to offer a guarantee on products or refunds for change of mind. We will however always endeavour to do our best to achieve the best outcome for our buyers and sellers.


HOW TO APPLY FOR A RETURN OR REFUND

If you would like to get in contact about a return or a refund, please email us at hello@toastthelocals.com.au and a Toastie team member will get in touch.

Please ensure you also provide us the following details:

  • Your full name

  • Your address

  • Your Email

  • Your mobile

  • Your order ID

  • Your order date

  • Product name

  • Product code

  • Quantity

  • Reason for return

  • Order error

  • and any other relevant details.